Custom Order Procedures
Due to recent changes please review all custom order procedures carefully prior to all inquiries and consultations. Once you have reviewed all information please feel free to contact us via text or email about your new custom creation!
CUSTOM ORDER PRICING:
All of our custom orders are made to order and are one of a kind which makes our custom orders very special and unique. We do not duplicate other designers work! Purple Orchids Collections takes pride in offering the finest selections of fabric and material for our customers to choose from to help create their very own special design. Factors such as size, availability, fabric, trim, and etc. all play an important role in the pricing process; therefore, additional costs may apply. Our custom order pricing is as follows:
Kids Custom Orders:
$185 (Kids Special Occasion)
$375 (Kids Pageant)
Special Occasion Custom Orders:
$185 (Basic designs/fabrics)
$275 (Birthday/Special Occasion)
$750 (Exotic Fabrics/Trims/Appliques)
$850 (Hand placed detailing)
Bridal Custom Orders:
Bridal Gown $1200
Second gown $700
Bridal Accessories $75
Starting prices only... final pricing may vary.
I do not replicate other designers' work. The goal is for you to stand out in your Purple Orchids Collections original. You will be the ONLY one with it!
THERE ARE ABSOLUTELY NO RETURNS OR EXCHANGES!!!
The Purple Orchids Collections brand prides itself in offering the highest quality merchandise to meet the needs of our clients. We thoroughly inspect ALL items before shipping. ALL sales are final; ALL items are made to order so we DO NOT issue refunds on any items.
We do NOT offer exchanges for incorrect sizes. We do require professional measurements from our clients to better assist customers with individual sizing. When ordering anything custom, please be advised that in some cases minor alterations should be expected, in which case this has to be done locally.
If you have a problem with an item due to an error on our part, please contact us and we will assist you.
To secure your place and the start of production, the entire quote amount based on the standard set pricing listed above is REQUIRED (NO EXCEPTIONS) at the time of your consultation (additional charges will vary based on the final design from the consultation) The design process begins after payment is made:
Once your payment is made, your spot is secured and your materials are ordered soon after; therefore, all payments are non refundable.
**Please note** All orders $575 and below are due at the time of the consultation. The remaining amount due will need to be paid prior to the first fitting. **NO EXCEPTIONS**
We accept the following forms of payment: Visa, Cash App (prefered), or PayPal (we do not accept checks).
ALL rush orders will be assessed a fee STARTING at:
$75 Everyday (pricing varies depending upon complexity)
$150 Special Occasion (prom/bridal; pricing varies depending upon complexity)
Fees may vary depending upon complexity and occasion.
Rush orders are any custom requests requiring 30 days or less notice.
Your consultations may be in person or by phone. The consultation process is as follows:
1. Book a non-refundable $75 consultation online by selecting a time and date below towards the bottom of this page. Design details will not be discussed prior to your consultation (NO EXCEPTIONS). However, you may send info pics for inquiries. We accept the following forms of payment: Visa, Cash App $POC18 (prefered), or PayPal paypal.me/purpleorchids (we do not accept checks).
**Please Note** The consultation fee is nonrefundable. However, your consultation fee will be included in your balance for all items $575 and above if you pay your deposit within 7 days of the consultation.
2. Your consultation will include your design details such as inspiration pictures, measurements, completion date, event/school, and deposit quote payment (as stated above). (Completion dates are subject to change based on priority/availability.)
**Please note** If the price we quote you is not within your budget then let us know . We can make minor adjustments to make it fit your budget. However, all custom gowns start at $575, fabric included.
ONLY parents/guardians are allowed during consultations with the attendee (3 person minimum, including the attendee, NO EXCEPTIONS). Your non-refundable $75 booking fee is due at the time of booking prior to your consultation. We accept the following forms of payment: Visa, Cash App $POC18 (prefered), or PayPal paypal.me/purpleorchids (we do not accept checks).
3. Your final consultation (if needed based on design detail changes) will be a complete and final review of your initial consultation. Any additions/changes to your custom order design will result in additional charges per your request(s), and will need to be paid prior to production (NO EXCEPTIONS).
Your quoted standard design payment amount listed above will be due at the time of your final consultation (NO EXCEPTIONS).
We accept the following forms payment:
Visa, Paypal paypal.me/purpleorchids, and Cash App $POC18 (prefered)
We do not accept checks!
**Please Note** If you decide to book us after your consultation, the fee will go towards the balance for all items $575 and above if you pay your deposit within 7 days of the consultation.
1. Full payment will need to be made prior to the first fitting (NO EXCEPTIONS).
2. All clients will have 2 fittings (if a second fitting is needed).
**ALL bulk orders (i.e. bridal party gowns/dance team costumes) are EXCLUDED from fittings as local alterations will need to be done due to quantity and location**
3. The first fitting date will be issued once the dress is complete, near completion, or as needed.
4. If another fitting is needed, once any alterations that were needed are complete, you will be given a final fitting date to pick up your dress. Any alterations needed after your final pickup will incure an additional cost based on alterations needed.
5. Materials are not ordered unless the required payment amount is paid, which will delay the production process.
Once your final payment is received, your item will be shipped. All custom items are made to order. Please allow up to 35-40 business days from the date of purchase for your special occasion custom item(s) to be made and prepared for shipping. If you need an item sooner, please text us at 404.939.7808 to see if this is possible BEFORE placing your order, as all deposits are non-refundable and you may not cancel an order once we have begun the process. All rush orders will incur an additional charge as other orders are in progress. If you cancel anytime during the process, you will lose your deposit.
Shipping fee :
$30 for gowns
$14 for knee length dresses
$8 for small items
Priority mail: arrives within 3- 5 business days after shipment ( closed Sundays)
Express : Arrives next day after shipment (Additional cost)
The processing time for gowns may take anywhere from 6-12 weeks, the exact details can be discussed prior to ordering (timing subject to change due to additional orders and priority). Text 404.939.7808 with concerns.
Once your item(s) is shipped, you will receive a tracking number to the email that was provided with your order. Should an item get lost in the mail due to an error by the Postal Service, It is not Purple Orchids Collections responsibility to replace it. However, we do include insurance on all items. In the rare event an item is misplaced/lost you will be refunded your total if the tracking info confirms the lost.
Please note: We do not ship orders on Saturday or Sunday.
We look forward to doing business with you soon!